Refund policy
Last updated: October 23, 2026
This policy applies to purchases made on bellamelia.com from BellAmelia ("BellAmelia", "we", "us"). BellAmelia is the brand; our products are made and distributed for the US by our manufacturing partner, the US Responsible Person for the products. Because our products are cosmetics and personal-care items, we do not accept returns for change of mind (see Section 3). If something arrives damaged, defective, wrong or missing, we reship it or refund it, and you don't need to send anything back (Section 2).
1. Summary
| Situation | What we offer | Time limit to contact us | Do I need to send the item back? |
|---|---|---|---|
| Item damaged, defective, leaking, or wrong item received | Reship (replacement) or full refund | 14 days from delivery, with photos | No |
| Item missing from your package | We reship the missing item or refund it | 14 days from delivery | No |
| Package lost in transit, or marked delivered but not received | Reship or refund, as described in our Shipping Policy (Section 8) | See our Shipping Policy | No |
| Changed your mind (opened or unopened) | No refund or return: all sales are final for change of mind (hygiene and product-safety reasons) | — | — |
| Skin reaction / irritation | Refund at our discretion, even if opened (see Section 4) | 30 days from delivery, with a description and/or photos | No |
| Order cancelled before it ships, or shipping delay you do not accept | Full refund within 7 business days | Any time before your order ships | — |
2. Damaged, defective, incorrect or missing items
- Email hello@bellamelia.com within 14 days of delivery with your order number and clear photos of the item(s), the outer package and the shipping label, and, if visible, the batch (lot) number printed on the product. For leaking, broken or non-working items, please add a short video if a photo does not show the problem.
- We review your claim within 2 business days. If it is approved, we will reship the affected item(s) or issue a full refund of them (including the shipping you paid for them), as you prefer, subject to stock availability. Because our products are made with our own branding, a replacement may take up to 4–7 business days to arrive.
- You do not need to send the item back. Please dispose of a damaged or leaking product safely.
Minor cosmetic marks on the outer shipping packaging that do not affect the product are not considered damage.
3. Change of mind: final sale
- For health, hygiene and product-safety reasons, we do not accept returns for change of mind of any product (cosmetics, skincare, lip products, personal-care products and beauty accessories), whether opened or unopened. This does not affect your rights for damaged, defective, incorrect or missing items (Section 2), skin reactions (Section 4), or lost and late orders (see our Shipping Policy).
- Please do not mail products to us. Our products are personalized with our branding and our fulfillment partner does not accept returns, so items sent to the return address on the shipping label or to us cannot be processed or refunded.
- We do not charge restocking fees.
4. Skin reactions and product safety reports
Always perform a patch test before first use (see the product page and our Terms of Service). If you experience irritation, stop using the product immediately and consult a healthcare professional if symptoms persist or are severe. Please let us know at hello@bellamelia.com within 30 days of delivery with your order number, the product name and batch (lot) number if visible, a description of what happened and, if you are comfortable sharing them, photos of the product and the affected area. Where a product has caused a reaction, we may refund that product at our discretion even if it has been opened. You do not need to send the product back.
We review every product safety (adverse event) report and forward it to our manufacturing partner, Nord Beauty SIA, the US Responsible Person for our products, which handles any reporting required by the U.S. Food and Drug Administration. Safety reports are accepted at any time, even after 30 days and even if you do not want a refund. Reporting to us does not replace medical advice. You may also report reactions directly to the FDA (MedWatch: https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program).
5. Refunds
- Approved refunds are issued to your original payment method within 5 business days after we approve your claim. No return of the item is required. Your bank or card issuer may take a further 5–10 business days to post the refund to your account.
- Refunds required by the FTC Mail Order Rule (orders we could not ship on time and that you cancelled) are issued within 7 business days and are never replaced by store credit.
- Items bought with a discount or on sale are covered by this same policy and are refunded at the price you actually paid. We use your order number or order confirmation email as proof of purchase.
6. Exchanges
We do not offer exchanges for change of mind. For damaged, defective, incorrect or missing items we reship the item (Section 2).
7. Chargebacks and payment disputes
If there is a problem with your order, please contact us first at hello@bellamelia.com; we can usually resolve it faster than your bank. If you file a chargeback or payment dispute for an order that was delivered as described, we will provide the card issuer or payment provider with relevant evidence (such as order details, tracking and delivery confirmation, and our communications with you). Filing a dispute while also requesting a refund from us may delay resolution. This does not limit any rights you have under applicable law or your card agreement.
8. Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws, including any implied warranties that cannot be excluded under the law of your state. You are entitled to a written copy of this policy on request: email hello@bellamelia.com.
9. Contact
hello@bellamelia.com