Frequently asked questions
Frequently asked questions
Quick answers about orders, shipping, damaged items, and our Korean-inspired products. Still stuck? Use our contact form.
Orders
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Use our contact form with your order number and we'll cancel it free of charge or update your shipping address. Once your order has shipped, we can't cancel it or change the address. After delivery, all sales are final for change of mind.
I didn't get an order confirmation email.
Check your spam or promotions folder first. If it's not there, use our contact form with the name and email you used at checkout and we'll resend it.
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track orders.
Shipping
Where do you ship?
We currently ship to the 48 contiguous US states and Washington, DC. We don't ship to Alaska, Hawaii, Puerto Rico or other US territories, APO/FPO/DPO addresses, or outside the United States at this time.
How long does shipping take?
Orders are processed within 1–3 business days. Transit then takes 2–7 business days, so most orders arrive within 3–10 business days of ordering. Business days exclude weekends and US federal holidays.
How much does shipping cost?
Shipping is free on orders over $35. Orders under $35 ship for a flat $4.99.
Where does my order ship from?
Your order ships from our fulfillment partner's warehouses in the United States.
Will I get a tracking number?
Yes. As soon as your order ships, you'll receive an email with your tracking number and link. You can also follow your order from the order status link in your confirmation email. Tracking can take 1–3 business days to show movement.
Why did my order arrive in more than one package?
If you order several items, they may ship from different partner warehouses. You'll receive tracking for each package.
The packaging doesn't say BellAmelia. Is that normal?
Yes. Our partners ship products in their original or plain packaging, so your parcel may not carry our logo.
Will I pay customs or import duties?
No. Your order ships from a warehouse inside the United States, so there are no import duties or customs fees at delivery. If a carrier ever asks you to pay any, don't pay. Contact us instead.
My tracking hasn't updated / my order is late.
Carriers sometimes take a few days to update. If your tracking shows no movement for 10 business days, or your order hasn't arrived within 20 business days of shipping, contact us through our contact form and we'll reship it or refund it in full. If we can't ship your order within the time we promised, we'll let you know and you can choose to wait or cancel for a full refund.
My package says delivered, but I don't have it.
First, check with neighbors, your building's mailroom or front desk, and around your property (carriers sometimes mark packages delivered early). Still missing? Contact us through our contact form within 7 days of the "delivered" scan. We'll open a trace with the carrier, which can take up to 10 business days. If the carrier can't confirm delivery, we'll reship or refund your order. This is available once per customer in any 12-month period.
Damaged or wrong items
All sales final. Damaged or wrong item? We'll make it right
What is your return policy?
All sales are final, so we can't accept returns for change of mind, whether the item is opened or unopened. If your item arrives damaged, defective, wrong, or missing, contact us through our contact form within 14 days of delivery with your order number and photos, and we'll reship it or refund it. No need to send anything back.
My item arrived damaged, defective, or wrong.
We're sorry. Contact us through our contact form within 14 days of delivery with your order number and photos of the item, the packaging and the shipping label. We'll reship the item or refund it, and you won't need to send anything back.
I had a skin reaction to a product.
Stop using it right away, and see a healthcare professional if symptoms persist or are severe. Then contact us through our contact form within 30 days of delivery with your order number, a description and, if you're comfortable, photos. We may refund the product even if it's been opened, and you won't need to send it back.
When will I get my refund?
Once your claim is approved, we'll refund your original payment method within 5 business days. Your bank may take a further 5–10 business days to post it.
Can I exchange an item?
All sales are final, so we can't exchange items for change of mind. If you received the wrong item, contact us through our contact form within 14 days of delivery with photos and we'll reship the right one or refund it.
Products and ingredients
Where can I find the ingredients?
Check the ingredient list on the product packaging. If you have a question about a specific ingredient, contact us through our contact form before ordering.
Are your products safe for sensitive skin?
Everyone's skin is different, so we can't guarantee a product will suit you. Read the full ingredient list, do a patch test on a small area and wait 24–48 hours before first use, and stop using a product if irritation occurs. If you have a skin condition, are pregnant, or are nursing, check with your healthcare provider first.
Are your products made in Korea?
No. Our products are Korean-inspired: they follow the steps, textures, and popular ingredients of Korean skincare routines, and they're made by independent manufacturers in China. Each product page shows the brand and country of origin. BellAmelia is an independent retailer and isn't affiliated with any Korean brand.
What does "Korean-inspired" mean?
It describes a style of routine, not where a product is made. We choose products that fit the Korean multi-step routine (cleanse, prep, serum, moisturize, mask) and feature ingredients popular in Korean skincare, such as rice water, glycerin, and hyaluronic acid.
What is the glass-skin look?
It's a skincare look: skin that appears smooth, dewy, and well hydrated. Layering light, hydrating steps can help you get that look. It's cosmetic, and individual results vary.
Do I need all five steps?
No. Start with three (cleanse, hydrate, moisturize) and add more layers when you're ready.
Are your products cruelty-free or vegan?
We're collecting full documentation from our manufacturing partners and will update each product page as we confirm it.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Check the label for the period after opening.
Do you have expiration dates on products?
Check the packaging for the batch code and the expiry date or period-after-opening symbol. If you can't find it, contact us through our contact form and we'll help.
Payments
Which payment methods do you accept?
We accept the payment methods shown at checkout.
Is checkout secure?
Yes. Checkout is processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
What currency are prices in?
All prices are in US dollars (USD).
Do you charge sales tax?
Sales tax, if applicable, is calculated at checkout based on your shipping address.
Do you offer discounts?
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Contact
How can I reach you?
Use our contact form. Our hours are Monday–Friday, 9 AM–5 PM Eastern Time (ET), and we reply within 1–2 business days.
Who runs BellAmelia?
BellAmelia is a small, independent shop based in Portugal. The legal business name and business address are not published on this page.
Korean-inspired skincare
Our products are inspired by Korean skincare routines and are manufactured in China. BellAmelia is an independent retailer and is not affiliated with, endorsed by, or sponsored by any Korean brand. Cosmetic products are not intended to diagnose, treat, cure, or prevent any disease. Patch test before first use.
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